Refund & Cancellation Policy
Last updated: 2026 · BotByte (bot-byte.com)
1. Subscription Cancellation
You may cancel your subscription at any time directly through the BotByte customer dashboard or Paddle Customer Portal. Upon cancellation, your services and compute allocations will remain active until the end of your current paid billing period, with no subsequent renewals or charges.
2. 14-Day Money-Back Guarantee
For new customers, we offer a 14-day money-back guarantee on your initial subscription purchase. If you are unsatisfied with our compute performance or services, you can request a full refund within 14 calendar days of your first transaction by contacting support.
3. Non-Refundable Circumstances
Refunds are not granted in cases where an account or container is suspended or terminated due to violations of our Acceptable Use Policy (such as DDoS activities, cryptocurrency mining, botnet operations, or malware hosting), nor for requests submitted after the 14-day window.
4. How to Request a Refund
To request a refund under the guarantee, please send an email from your registered account email to support@bot-byte.com with your account details. Approved refunds are processed back to your original payment method via Paddle within 3-5 business days.