Engineering & Customer Support.
Get direct technical assistance for bot deployment, DNS records, SFTP permissions, and enterprise resource provisioning.
Direct Engineering Email
Reach out from your registered account email. Include application ID or custom domain for expedited tracing.
Developer Discord Community
Join fellow bot builders, discuss architecture, get help with bot frameworks, and connect with engineers.
Platform Status & Telemetry
Check real-time telemetry from Frankfurt compute nodes, orchestration APIs, and database clusters.
Frequently Asked Questions
Find detailed answers regarding SFTP connections, bot hibernation rules, custom domains, and database links.
Quick Diagnostic Hints
Connecting to SFTP
Host: node-de1.bot-byte.com · Port: 2222 · Username: from app dashboard · Auth: SSH Key or password
Binding Custom Domain
Create a CNAME record pointing to bot-byte.com or an A record to your server IP. SSL is issued automatically.
Bot Tokens & Secrets
Store your DISCORD_TOKEN in the Dashboard > Environment Variables tab. Never commit tokens to public GitHub repositories.
Turn your PC off tonight. Your bot stays online.
Start on the free plan with no credit card. Upgrade when your workload needs more compute.